Frequently Asked Questions
How can I update my Billing Address and Contact Information
You can email the request to the Kamps Propane location where your account is located or you can call your local office.
When is my payment due?
Payment is due within 10 days from date of invoice. We accept all major credit cards and can also set it up to draft your payment from your checking account.
What is a Service Fee charge?
We provide ASME propane tanks as part of our service for the majority of our customers. A service fee charge is for the maintenance and continued use of a tank owned by Kamps Propane tank. There is no tax charged on the Service Fee.
Can I make my payment at any Kamps Propane location?
Yes, your payment can be made at any one of our locations. We accept all major credit cards (Visa, Mastercard, American Express and Discover).
Does Kamps accept check over the phone for payment?
No, we are not currently set up for that. We do accept credit card payment over the phone and we accept all major credit cards.
Do you refill cylinders at your office locations?
We provide drive up propane refill service for our BBQ tank customers as well as RV users, catering vehicles, roofing contractors, and many farm and business customers. If you are filling up a cylinder smaller than 20 pounds or topping off a partially empty cylinder, please be aware that we have a minimum charge.
Can you refill my BBQ cylinders at the same time you deliver propane to my house?
We do not fill BBQ tanks from bobtail delivery trucks. The dispenser system on a bobtail delivery truck is designed to fill bulk containers. The flow rate of these dispensers is approximately 70 gallons per minute. We fill BBQ tanks at our offices from a dispenser that is designed with a slower flow rate (approximately 10 gallons per minute) for smaller tanks.[/span8] [span4]